Contact Us

Contact

We answer email in under 24 hours, Monday through Friday. Real humans, no chatbots.

Reach us

| For | Email | Typical response |

|---|---|---|

| General questions, partnerships, press | hello@hearthandhidegoods.com | Under 24h, M-F |

| Returns and exchanges | returns@hearthandhidegoods.com | Under 24h, M-F |

| Shipping, tracking, lost packages | shipping@hearthandhidegoods.com | Under 24h, M-F |

Hours

  • **Email support:** 8h/day, Monday–Friday (Eastern Time)
  • **Order processing:** 2–5 business days
  • **Holiday closures:** Posted to our social channels one week in advance

What to include in your message

To help us answer quickly, please include:

1. Your order number (if applicable)

2. The email address you used at checkout

3. A brief description of the issue

4. Photos for any damaged or defective items

Address

Hearth & Hide

c/o Orange Agency LLC

40031, Kentucky, USA

(Note: this is a registered business address only. Returns are processed by email — please don't ship anything back without contacting us first.)

Press & partnerships

For press inquiries, wholesale opportunities, or brand partnerships, email hello@hearthandhidegoods.com with the subject line "Press" or "Wholesale" so it gets routed quickly.

Frequently asked

Most questions are answered in our [FAQ page](/pages/faq). For shipping details, see our [Shipping Policy](/policies/shipping-policy). For returns, see our [Refund Policy](/policies/refund-policy).