Refund policy

Our promise

If something arrives damaged, defective, or just not what you ordered, we make it right — replacement or full refund, your choice. No restocking fees, no return shipping costs, no fine print.

How to request a refund

Email hello@hearthandhidegoods.com within 14 days of delivery with your order number and a photo of the issue. We respond within one business day.

What happens next

We refund to your original payment method within 3-5 business days of approval. For replacements, we ship a new piece immediately and cover all shipping costs.